Frequently Asked Questions

We do our best to reply to all legitimate e-mail inquiries within an hour or so. However, if you have not received a reply it is more than likely due to one of the following causes :
- Incorrect E-Mail Address: More often than not, the email address that was provided to us was not correct. Please check that your email address is correct and resend.
- Incorrect Date: We sort email by date and if the date on your email server or computer is wrong we may not be aware that you have sent us an e-mail.
- Not Received: Not often, but every once in a while we simply do not receive your email.
- Other: Some email servers, most notably AOL and Earthlink have spam filters in place that do not deliver "unauthorised" email without prior approval - please check and make sure that your email server will accept email from stay@melakahotels.com. And finally, without a confirmed reservation, we do not provide contact details for any hotel and ignore such requests.

Understanding that most hotels in Melaka are smaller, family owned and managed properties the reservation system in most hotels is not autoamted and as such the process is as follows:

First, after you have found a hotel to your liking, click on the reservation form, fill in all the blank fields and submit. If room is available on your requested dates you will be given the opportunity to submit your credit card details to process the reservation immediately. However be advised that the hotel will review the reservation for final confirmation. Likewise, if the room is not available for the dates requested you may still submit the reservation and be placed on a wait list. We will keep you advised of your request and suggest alternative accommodations as needed.

All hotels require a deposit or credit card to confirm the booking (to cut down on bogus reservations). We do not 'bait and switch' - hotels that are fully booked are posted in advance (click here to view).

That said, if you do not submit your credit card details when making your reservation you will need to forward your credit card information within 24 hours or the reservation will be cancelled. We will provide you with the location of our secure server or, if you prefer, you may email or fax this information. Please be advised that MelakaHotels.com will not charge any amount to your credit card. We only pass this information onto the hotel. Once we have the credit card information we will email to you the hotel's confirmation number or code.

At that time you are subject to the hotel's cancellation policy (usually 72 hours prior to arrival or one night's stay is charged to your account by the hotel). However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

However there are a few international hotel chains, most notably Accor Hotels (i.e. Novotel, Mercure, Ibis, Sofitel and All Seasons) that have automated reservation systems with instant confirmation. In these hotels (look for & logo) the reservation system is as follows.

First, after you have found a hotel to your liking, click on the reservation form, fill in all the blank fields and submit. If the hotel has rooms available you will be advised of the rate per room per night. Should you agree with the rate(s) and wish to make a booking you will be directed to our secure server to submit your request. You will need a valid credit card to submit and process the reservation. The reservation, along with your credit card information will be sent directly to the hotel. The hotel will immediately advise a booking confirmation number. (Be advised that MelakaHotels.com does not receive your credit card information in any format whatsoever.)

Once the reservation is confirmed by the hotel you are subject to the hotel's cancellation policy, usually 24-48 hours prior to arrival (using the hotel's time) or one night's stay is charged to your account by the hotel). However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

Sorry, no. The rates are quoted by the hotels and, for any number of reasons, are in Malaysian Ringgit -  it is not up to MelakaHotels.com. That said the Malaysia Ringgit is fixed at 3.80 to 1 U.S. dollar.

We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so. For more information please click here.

For many countries yes. For more information please click here.

However things have a way of changing and it is best to get more complete, up to date  information at the nearest Malaysian Embassy. For a list of Malaysian embassies around the world please embassy information.

Sorry, no. Inasmuch as we can not verify the authenticity of the requesting party we can not take responsibility to forward any commercial communications whatsoever. You will need to contact the travel agent, hotel or reservation service that made the reservation in the first place.